Account & Security

Will I speak with someone on the Auware team before being accepted? Often, yes. Are there any limits (e.g. number of landing pages or audiences, number of visitors) in each pricing tier? Auware is available in three tiers: Starter ($9.99/mo), Pro ($199/mo), and Agency ($799/mo) per store. Are there any setup or onboarding fees? No, there are no setup or onboarding fees when you start using Auware. Do I get a dedicated account rep? At this time, Auware does not assign dedicated account representatives to each customer. Do I need different accounts or logins if I have multiple clients and multiple Shopify stores? No. Do you take a percentage of each order's revenue? No. How can I restrict the permissions of the users I add? Auware keeps users and permissions simple. How do I discontinue before the trial ends? You can cancel your Auware subscription at any time during the trial period. How do I get billed? You are billed directly through Shopify or Buyist, depending on which platform your store is connected to. How many users can I have? The number of users you can invite depends on your subscription tier, from 3 on Starter to 50 on Agency. If Auware is sunset, what is your data portability and migration process? Auware was designed with simplicity and data safety in mind, so if the platform were ever sunset, the impact on your store would be minimal. If I delete my account, what happens to the metrics? When you delete your Auware account, all campaign data tied to your account is permanently removed. If I need help setting this up, can I speak to someone on the phone? Our primary support channel is email. What are your pricing tiers? Auware offers three tiers: Starter ($9.99/mo), Pro ($199/mo), and Agency ($799/mo) per store. What is the contract term (monthly, annual)? Is there a discount for longer commitment? Auware offers both monthly and annual billing options with a discount for annual commitments. What support is provided (live chat, email, phone)? Are strategic consultations included? Auware support is designed to be fast, accessible, and available whenever you need it. When I cancel my account, do the pages go away? Yes.