Auware support is designed to be fast, accessible, and available whenever you need it. We provide support by email. Live chat is not currently offered.
The fastest way to get an answer is often the Auware Support Center, which covers setup, features, billing, and troubleshooting in detail.
If you cannot find what you need there, you can email our support team directly at support@auware.com. We respond quickly to ensure you do not lose momentum on your campaigns. Whether you are an agency juggling multiple clients or a brand trying to launch a campaign on a tight timeline, we know that fast answers are critical.
At this time, Auware does not include strategic consultations as part of the standard support package. Our focus with support is helping you use the platform effectively and ensuring everything works as expected. However, we recognize that some agencies and brands want deeper guidance on campaign strategy, audience selection, or creative direction. For those needs, we can recommend partners who specialize in DTC strategy or discuss custom arrangements if your requirements go beyond standard support.
To summarize, Auware offers support by email at support@auware.com, backed by a self-service Support Center. Strategic consultations are not included, but options are available for those who want them.